Shipping & Delivery Policy

At Chloe&Ryan Fashion, we aim to provide a smooth and reliable delivery experience for all of our customers. Please review the information below regarding our shipping and delivery process.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can follow your delivery status.

Please note:

  • Orders are not processed on weekends or public holidays.
  • During busy periods, processing times may occasionally take slightly longer.

Estimated Delivery Times

Estimated delivery times may vary depending on your location and local courier services.

Average Delivery Time

  • 5–10 business days

While we always aim to deliver within the estimated timeframe, delays may occasionally occur due to:

  • customs procedures
  • high seasonal demand
  • weather conditions
  • carrier delays
  • local postal disruptions

Delivery times are estimates and cannot be fully guaranteed.

Shipping Origin

To offer a wide range of products and competitive pricing, orders may be shipped directly from our international fulfillment partners.

Depending on your country or region, customs duties or import fees may apply. Any applicable customs charges are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

  • destination country
  • package weight
  • selected shipping method

Any applicable shipping fees will always be displayed before completing your order.

Tracking Information

Once your order has been dispatched, you will receive tracking details via email.

Please allow some time for tracking updates to appear after shipment confirmation.

Customer Responsibility

Customers are responsible for entering the correct shipping address during checkout.

Please note:

  • Chloe&Ryan Fashion cannot be held responsible for deliveries sent to incorrectly entered addresses.
  • Address corrections must be requested within 24 hours of placing an order.
  • If tracking information confirms successful delivery, responsibility for the package transfers to the customer.

Lost Or Delayed Packages

If your package appears delayed or lost, please contact us and we will do our best to assist you in resolving the issue with the shipping carrier.

However, Chloe&Ryan Fashion is not responsible for delays caused by:

  • customs inspections
  • courier disruptions
  • incorrect customer information
  • unforeseen logistical circumstances

Contact Information

For any shipping-related questions, please contact us:

Chloe&Ryan Fashion
Flevostraat 33
Purmerend, Netherlands
Email: info@chloe-ryanfashion.com